Our Story

Some Things to Consider When Evaluating New Telephone Systems

Phone systems are a little like the office itself. How you design it, what you select, where you put things can be critical to having a smooth running and efficient operation. To help determine the system that will deliver the most convenience and productivity for your investment, consider these questions then email or call us for more information.

• How many extensions and phone lines (trunks) does your organization need, and how much growth should the system accommodate?

• Does your organization currently have, or plan to have, multiple locations or remote employees?

• Do you have employees who travel frequently?

• What features do you use frequently on your present system?

• How many calls does your operator handle on an average day?

• Which departments get most of the calls?

• Would it be useful to know who is calling before you answer the phone?

• Would it be useful to organize any of your departments into work groups for handling customers more efficiently?

• How many employees will have voice mail boxes?

• How are "after hours" calls for service and support accommodated?

• Are your key people accessible immediately, no matter where they are?

• Would it be convenient to have a common mechanism for accessing and managing voice mail, e-mail, and fax messages?