Voice Over IP

Voice over IP (Internet Protocol), in simplest terms, is utilizing the internet to carry voice communications instead of the traditional, circuit switched technology that has been in place for well over 100 years. This technology is available now and represents the future of telecommunications. The emergence of any new technology poses the questions of who should consider using Voice over IP and what are the benefits.

Organizations that have multiple locations, whether they are domestic or international, are excellent candidates for deploying Voice over IP technology; as are organizations who have one or more employees who work in small branch offices or out of their homes.

Voice over IP allows organizations such as these to establish a seamless, fully transparent telecommunications network that uses the internet as the medium of connectivity. The benefits which result from this type of network include:

• A centralized operator for greater efficiency and reduced operating expense.

• Extension to extension dialing and call transfer both within and between locations.

• One common voice mail system for the entire organization. Centralized voice mail reduces hardware costs and greatly facilitates communications within the organization.

• Fully integrating remote employees to the office telephone system so that customers and coworkers can communicate with them as easily as they would with someone in the main office.

• Greatly reducing, if not eliminating, the costs associated with communicating with remote offices and employees.

A VoiceWare representative would be happy to provide a no-cost assessment of your telecommunication needs to determine the suitability of Voice over IP technology for your organization and provide benefits specific to your environment.